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Hybrid Managed Services

Do you have in-house IT but still lack ressources?

No worries!

As major players of managed services in Quebec, ited has around 200 specialists who can complement your internal teams on an ad hoc basis. As a result, you benefit from all types of specialists when you need them most.

Increase your IT Productivity

In this formula, ited will structure your department in collaboration with your internal resources giving them methodologies and support processes proven for more than 35 years. In addition, we will give you access to our advanced ticketing systems and complete technological management to structure your support, improve your visibility by keeping a constant evolution of services in mind.

Contact us to benefit from our Hybrid Managed Service

Understanding ited Advantages

Internal Support

Limited resources

Limited availability

Best effort

Standard ticket office

Internal management

Internal management

Limited delivery capacity

VS

ited Assited Support

Resources available on demand

All types of specialties available

Best practice

Advanced ticketing

Real-time KPI and ROI

Dedicated manager (vCIO)

Resource optimization