Careers

You're a good influencer, you have great IT knowledge, and you want to have fun! Join the ited family.

RESPONSIBILITIES:

• Sell new managed services agreements on hardware and software
• Identify potential customers as directed by management
• Travel to customer sites as needed to develop/initiate/maintain customer relationships
• Participate in company sponsored training events
• Perform needs analysis, sales discovery, and telecom audit on potential and current customers
• Design/present proposals for prospects and customers in person and follow up on them

The goal is to grow and develop the skills of each employee, there is no limit to what you are capable of doing.

SKILLS: 

• Ability to conduct public speaking and presentations
• Communication, active listening and customer service skills
• Technology awareness
• Experience in technical support or computer sales

Essential requirements: love to learn, problem solver, and have fun in a team! 60% remote position.

RESPONSIBILITIES :

• Participate in solution architecture, design, and deployment with Microsoft Azure
• Perform remote or onsite implementations
• Diagnose infrastructure, network or software failure
• Monitor applications
• Recommend improvements to ensure the evolution of the information system according to the needs of the client
• Participate in follow-up meetings with the infrastructure team
• Document follow-ups and keeping the client informed of the progress of various improvement projects

SKILLS : 

• Ability to conduct public speaking and presentations
• Communication, active listening and customer service skills
• Technology awareness
• Experience in technical support or computer sales

Essential requirements: love to learn, passionate about IT, and have fun in a team! 60% remote position.

RESPONSIBILITIES :

• Diagnose hardware or software failure, and identify the resources needed to resolve the problem
• Guide the user through the steps to resolve the problem or take control of the computer remotely
• Travel to the customer's site to change or repair defective components
• Perform functional tests to ensure that the problem is resolved
• Document ticket resolutions in Connectwise
• Transfer the call to escalation if necessary
• Ticket escalation Level 2-3
• Provide support to users including email service and internal applications.
• Follow up with users and colleagues
• Installs computer stations, software, network printers and other peripherals.
• Deploys commercial software manually or automatically
• Develop and maintain documentation of work performed, user guides and incident reports.

SKILLS: 

• Be comfortable in oral and written communication in French and English
• Ability to analyze a remote situation by asking the right questions
• Thorough knowledge of Windows 7/8/10
• Knowledge of Windows server 2008 to 2019
• Knowledge in networking (VPN, VLAN, DNS, WiFi, etc.)
• Knowledge of VmWare and Remote app an ass

Essential requirements: love to learn and collaborate with a team! 60% remote position.

RESPONSIBILITIES :

• Manage and track IT projects (50% of the time)
• Design the technical portion of technology solution proposals including products, services and labor
• Act as a communication bridge between sales (representatives) and technical staff
• Participate in design projects
• Complete technology ITIL analyses for clients (analysis and writing)
• Participate in technology tables and strategic sales meetings
• Maintain relationships with manufacturers
• Keep on top of the industry regarding new technologies

SKILLS : 

• Comfortable with oral and written communication in both French and English
• Good analytical and listening skills
• Excellent knowledge of : Windows 7/8/10, Remote Apps, Terminal server
• Good knowledge of networking (VPN, VLAN, DNS, WiFi, etc.)
• Excellent knowledge of Windows Server from 2003 to 2016 (Active Directory, GPO, access rights

It’s time to get out of your comfort zone and join a fun and friendly team!

RESPONSIBILITIES:

• Administer and maintain computer networks
• Implement and migrate servers and network infrastructures
• Answer user calls to support multiple infrastructure and software
• Diagnose infrastructure, network or software failure quickly
• Use remote troubleshooting tools, scripts, and automation software to resolve remote issues faster
• Intervene for problems affecting the client's infrastructure, such as Vmware, Hyper-v, Terminal Server, Remote App, GPO, Active directory, Router, Firewall Watchguard, Cisco and Meraki

SKILLS: 

• Cisco, Sophos, SonicWall, RSA SecureID, WireShark, TCP/IP, Ethernet, SSL, IPSec, BGP, NAT, QoS, SIP, Frame Relay, MPLS, OSPF, IPS, IDS, SNMP
• Windows Server 2008/2012/2016, Office 365, Exchange, Domain Services, Certificate Services, Federation Services, RDS, IIS, DNS, DHCP, Defender App Guard, Azure AD, Azure VM, Azure app services Virtualization
• Hyper-V, VMware
• Veeam, Backup Exec, SQL Server
• Antivirus: Symantec, Bitdefender Labs, Mcafee, Trend Micro, Kaspersky Labs Management