ited, the TSP expert

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IT Managed Services

As a leading managed services provider (MSP), we  support the growth of small and medium-sized businesses

IT service thought differently

In today’s world, reactive IT support is not enough… It is essential for businesses to have the right technology in place to ensure their growth without losing time, money or productivity due to unforeseen technology problems. Knowing that the technology industry is constantly evolving, it is difficult for a business manager to distinguish proactive support from a qualified technical team from a simple IT support paid monthly.

IT evolves,so does service

In today’s world, reactive IT support is not enough… It is essential for businesses to have the right technology in place to ensure their growth without losing time, money or productivity due to unforeseen technology problems. Knowing that the technology industry is constantly evolving, it is difficult for a business manager to distinguish proactive support from a qualified technical team from a simple IT support paid monthly.

Information technology is evolving at an incredible rate. The demands on IT teams and resources are high. They need to manage complexity, keep costs down and meet the changing needs of the business.

The benefits of Outsourced IT Support

More and more organizations are seeking help from a managed service provider. Our team is an expert in enterprise outsourcing. This helps to reduce and control IT operating costs. Dealing with a managed service provider also facilitates skills management and responds to various expertise needs.

Here are some of the other benefits of hiring a managed service provider:

  • Reduced operational costs.
  • Increased internal capacity to work on evolutionary projects.
  • Lack of internal expertise.
  • Network and system maintenance is not core business for the company.
  • Need for a more flexible and scalable management according to real business needs.

What is Managed Services?

The one-size-fits-all model of day-to-day IT support is well and truly over. Today’s businesses want all the benefits of a true IT service by outsourcing it to experts.

For a company, using a managed service means outsourcing the complete management of its information technology. It’s not just about solving IT problems, but rather defining IT governance, processes, TCO (technology cost of operation), budget and more.

At ited, we integrate governance into our managed service, and this is a major point of differentiation in the market.

At ited, we challenge the status quo and think differently.

What sets us apart

Market

Limited ressources

Limited availability

Best effort

Monthly reporting

Rapport mensuel

In-house representative

Reactive technical support

VS

ited's Managed Services

Resources available on demand

All types of specialties available

Best practice

Billetterie évoluée​

Real-time KPI & ROI calculation

Dedicated manager (vCIO)

Proactive support team

Contact us to benefit from our IT managed services

CONTACT US

The ited solution

Proactivity

Nous verrons les coups arriver avant même que vous vous en rendiez compte.

Maintenance

A critical operation list will be carried out each month thus ensuring stability to the IT fleet.

Security

Unsuspected aspects of infrastructure will be analyzed, on the lookout for any potential changes.

Transparency

Real-time access to a visibility system (KPI). This gives you the true picture of your technologies and our services.

Personalization

Every business is different. It is therefore important for us to make the technology work for you and not the other way around.

IT Management

We offer much more than a simple support service. You ensure sound management of your technologies supported by best practices and unequal experience.
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