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Keeping up to date with information technology is as much a challenge for IT service providers as it is for those who use them. All the more so as customer’s expectations and needs are also evolving at the same time.
Not so long ago, IT companies made money when computers failed. This business model was called the “break and fix” model. Some small IT service companies still operate like this.
The “break and fix” model is not ideal for many companies. It makes it difficult to budget expenses, and when IT incidents occur, companies often end up paying more than their planned IT budgets.
To remedy all this, IT companies have organized themselves to become managed service providers (MSPs).
A MSP is very different from the traditional “break and fix” model. A MSP ensures that its customers’ IT is up and running. The customer has a fixed cost per user, per month, which entitles them to unlimited IT support. Until now, the MSP was sufficient for a day-to-day IT support model. However, with the increasing complexity of technologies and the advent of the ‘‘Cloud”, it is no longer sufficient to meet businesses’ challenges.
Cloud service providers (CSPs) soon began to appear on the scene. A “CSP” focuses solely on the Microsoft or Amazon cloud elements of its customers’ IT infrastructure.
To keep the acronyms flowing, there’s another model called a value-added reseller (VAR), and in most cases, MSPs were also VARs. A VAR essentially resells the solutions of other technology providers to its customers.
Let’s face it: Customers don’t really care about IT companies’ business models. They just want value for money and secure, functional computers and systems. The fact that everything is potentially messy with multiple suppliers will only confuse business owners further.
What they really want is a company that takes care of all the technology, even if it’s spread over several suppliers and departments. They need a single company to manage everything for them, and make sure they meet their two goals of value for money and functional computers.
You’ve got needs, ited’s got you covered! ited is the forerunner of TSPs. So, what exactly is a TSP? It’s a partner focused on the technological governance of all customer requirements in terms of IT, IT governance, security, technical management and cloud computing.
This means that customers have a single point of contact for all their IT and technology needs. ited manages all the different requirements, services and relationships for them.
Using multiple distributors and services forces customers to manage multiple relationships, and often, if things don’t work out, distributors will start blaming each other (Finger Pointing) and no one will take responsibility. How often does your new VoIp phone system or cloud computing services break down due to the ISP?
As your TSP, we eliminate all these potential inconveniences, because we take responsibility for managing all relationships. So, our customers have just one point of contact to deal with. We also ensure that your productivity and the reduction of your IT worries are customized and optimized according to your budget (TCO). This ensures better management of your IT expenses!
A technology services provider (TSP) must be chosen with care. ited offers you efficiency and ease. We enable your company to work with a single consulting firm for all your technology needs. This means you get the best service at the best price.
To find the best provider of effective global IT solutions, tailored to your needs and with a proven track record in the market, simply contact us.
ited is your expert TSP
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